FacelessReels.tv
Refunds and cancellation
Draft for lawyer review: this text has not been reviewed by a lawyer and is not legal advice.
Cancel renewal
You can cancel a subscription at any time from Billing, by contacting us, or without signing in on the page Cancel contract / Verträge hier kündigen (/kuendigen), which is also linked in the footer of every page. Cancelling stops future renewals; you keep your plan and its current month's credits until the end of the period you paid for. Cancelling renewal and asking for a refund are separate actions.
When we refund
- New purchases: as a voluntary extra, if you have not used any credits from a subscription or credit pack, you can request a full refund within 7 days of the payment. This does not replace the statutory withdrawal right below. - Failed videos: if a video fails, its credits are returned to your balance automatically. - Faulty delivery: if a delivered video is clearly broken (for example missing audio or corrupted), contact us within 7 days and we will remake it or return its credits. Credits already spent on delivered videos are not refunded in cash.
Right of withdrawal (EU and UK consumers)
Draft for lawyer review. If you are a consumer, you have the right to withdraw from a contract within 14 days without giving any reason. The withdrawal period is 14 days from the day the contract is concluded. To exercise it, tell us clearly that you withdraw (for example with the model form below, by email or in the contact form). Send the withdrawal before the period ends. We will refund payments without undue delay and at the latest 14 days after we receive your withdrawal, using the payment method you used. Digital content and services: if you ask us to start providing credits, videos or other digital services before the 14 days end, and you confirm with the checkbox at checkout that you acknowledge you lose the right of withdrawal once the contract has been fully performed, we start immediately. If you then withdraw before full performance, you pay a reasonable amount for what we already provided, in proportion to the whole contract. Your right of withdrawal ends once the contract has been fully performed and you had given this consent and acknowledgement in advance. We confirm the consent and acknowledgement to you by email after checkout.
Model withdrawal form
Draft for lawyer review. If you want to withdraw, complete and send this form, or use any other clear statement. To: Wang Xiaochun, at the address on our Impressum page, or by email as shown below. I/We (*) hereby withdraw from the contract concluded by me/us (*) for the supply of the following goods (*) / the provision of the following service (*): - Ordered on (*) / received on (*): - Name of consumer(s): - Address of consumer(s) (only if the form is sent on paper): - Signature of consumer(s) (only if the form is sent on paper): - Date: (*) Delete as appropriate. Contact us at support@facelessreels.tv.
Request a refund
Contact us with your account email, order or invoice reference and a short description. Never send passwords, verification codes or card details. Approved refunds go back to the original payment method through Stripe or PayPal; how long they take depends on your bank. Contact us at support@facelessreels.tv.
Consumer rights
Nothing in this policy limits rights you have under applicable consumer law.
Contact and operator
Wang Xiaochun
High House, High Street, Sai Ying Pun, Hong Kong